Ladbet Contact Page 2026: Live Chat, Email, Support Hours and Licence Details

Players can reach Ladbet through two channels: live chat and email. Support hours are reported as 24/7, though the brand's own help pages are the place to confirm current availability.

Ladbet does not publish a support phone number, so none is listed here. Calls to unofficial numbers found elsewhere should be avoided.

Live chat suits account questions that need a quick answer: a pending deposit of £10 or more, the £20 qualifying deposit for the 20 spins on Big Bass Splash, or login trouble. Open it from the help area once you are signed in to your account.

Email fits issues that need documents or a written record, such as identity verification or a complaint. Use the contact address shown inside your Ladbet account or on the official help pages. We do not print an address here, because only the one displayed on the brand's own site should be trusted.

Ladbet does not publish guaranteed response times for chat or email. Chat is the faster route in practice, since it is a live conversation. For email, include your username, the date of the transaction and a short description of the problem so the agent does not need to ask twice.

Payment queries should name the card used. Ladbet accepts Visa and Mastercard only, and PayPal, Skrill and Neteller are not offered.

Ladbet is operated by Jupiter Gaming Limited. The brand is licensed under UKGC licence 67098 and Jersey RGO-2600-30, and the UKGC number can be checked on the Gambling Commission's public register.

The minimum gambling age is 18+. Connections to the site are protected with SSL/TLS 256-bit encryption, which matters when you send account details through chat or email.

If a complaint is not resolved by support, the regulator named above is the body to approach. Keep chat transcripts and email threads as evidence.

If gambling stops being fun, contact BeGambleAware on 0808 8020 133 for free, confidential help.